Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the services provided by BGIRL'S KITCHEN LTD ("Company", "we", "our", or "us"), a company registered in England and Wales under number 12684453.

By using our services, placing orders, or accessing our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Company Information

• Company Name: BGIRL'S KITCHEN LTD
• Registration Number: 12684453
• Registered Address: 157e Broad Street, Dagenham, England, RM10 9HX
• Email: [email protected]

3. Services

We provide mobile catering and food services including:

• Mobile food truck services
• Event catering for corporate and private functions
• Festival and public event catering
• Food delivery and collection services
• Custom menu development for events

4. Bookings and Orders

4.1 Booking Process

• All bookings must be confirmed in writing (email confirmation)
• A deposit may be required to secure your booking
• Full event details must be provided before confirmation
• Changes to bookings may incur additional charges

4.2 Minimum Orders

• Corporate Events: £500 minimum
• Private Parties: £300 minimum
• Festival/Public Events: £1000 minimum
• Delivery Orders: £15 minimum

4.3 Advance Notice

• Small Events (up to 50 people): 48 hours minimum notice
• Medium Events (50-200 people): 1 week minimum notice
• Large Events (200+ people): 2 weeks minimum notice
• Peak season events may require longer notice periods

5. Pricing and Payment

5.1 Pricing

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices may vary based on location, event size, and menu requirements
• Travel charges may apply for locations outside our standard service area
• Additional charges may apply for special requests or equipment

5.2 Payment Terms

• Deposits: 25% of total cost required to secure booking
• Balance: Due on the day of service unless otherwise agreed
• Payment Methods: Bank transfer, cash, card (subject to availability)
• Late payments may incur additional charges

6. Cancellations and Refunds

6.1 Customer Cancellations

• More than 7 days notice: Full refund of deposit minus 10% administration fee
• 3-7 days notice: 50% refund of deposit
• Less than 48 hours notice: No refund
• Same day cancellation: Full payment due

6.2 Company Cancellations

In the unlikely event we need to cancel:

• Full refund of all payments made
• Assistance in finding alternative catering solutions where possible
• We are not liable for any consequential losses

7. Food Safety and Allergies

7.1 Food Standards

• All food is prepared to UK food safety standards
• We hold valid food hygiene certificates and insurance
• Temperature-controlled storage and transportation
• Regular health and safety inspections

7.2 Allergies and Dietary Requirements

• Customers must inform us of all allergies and dietary requirements
• We cannot guarantee complete absence of allergens
• Our kitchen handles nuts, gluten, dairy, and other common allergens
• Customers eat at their own risk regarding undisclosed allergies

8. Liability and Insurance

8.1 Public Liability

• We carry comprehensive public liability insurance
• Coverage details available upon request
• Liability limited to the value of the contracted services

8.2 Limitation of Liability

• We are not liable for consequential or indirect losses
• Maximum liability limited to the total contract value
• Force majeure events exclude liability
• Customer responsible for providing safe and accessible venue

9. Event Requirements

9.1 Venue Access

• Customer must provide safe and accessible venue access
• Adequate parking space for our vehicles
• Clear access routes for equipment setup
• Notification of any access restrictions

9.2 Utilities and Facilities

• Power supply may be required for certain events
• Water access beneficial but not always essential
• Weather protection for outdoor events (customer responsibility)
• Waste disposal arrangements to be discussed

10. Intellectual Property

• All website content, logos, and materials are our property
• Customer may not reproduce or distribute our materials without permission
• Customer grants us permission to use event photos for marketing (where appropriate)
• We respect customer confidentiality for private events

11. Data Protection

We collect and process personal data in accordance with UK data protection laws. Please see our Privacy Policy for full details.

12. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

• Extreme weather conditions
• Government restrictions or regulations
• Natural disasters
• Vehicle breakdown or transport failures
• Supplier failures
• Acts of terrorism or civil unrest

13. Website Use

13.1 Acceptable Use

• Website provided for informational and ordering purposes
• No unauthorized access or interference with systems
• No harmful or malicious software distribution
• Respect for other users and appropriate conduct

13.2 Website Availability

• We aim for 24/7 availability but cannot guarantee uninterrupted service
• Regular maintenance may temporarily affect access
• We are not liable for losses due to website unavailability

14. Complaints Procedure

1. Contact us immediately at [email protected]
2. Provide full details of the complaint within 48 hours
3. We will investigate and respond within 5 working days
4. If unresolved, escalate to management level
5. External mediation services available if needed

15. Governing Law

• These Terms are governed by English law
• Disputes subject to jurisdiction of English courts
• We prefer to resolve disputes amicably where possible
• Alternative dispute resolution methods welcomed

16. Changes to Terms

• We may update these Terms periodically
• Significant changes will be notified to customers
• Continued use of services constitutes acceptance of new Terms
• Check our website regularly for updates

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to have full force and effect.

18. Contact Information

For questions about these Terms or our services:

• Email: [email protected]
• Address: BGIRL'S KITCHEN LTD, 157e Broad Street, Dagenham, England, RM10 9HX
• Company Registration: 12684453

These Terms constitute the entire agreement between you and BGIRL'S KITCHEN LTD regarding the use of our services, superseding any prior agreements or understandings.