Privacy Policy

1. Introduction

BGIRL'S KITCHEN LTD ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We are registered in England and Wales under company number 12684453, with our registered office at 157e Broad Street, Dagenham, England, RM10 9HX.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address
• Order Information: Food preferences, dietary requirements, delivery addresses
• Event Information: Event dates, guest numbers, location details
• Payment Information: Billing addresses (payment processing handled by third parties)
• Communication Records: Messages, calls, and correspondence with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing orders, providing catering services, coordinating events
• Communication: Responding to inquiries, providing quotes, confirming bookings
• Business Operations: Managing accounts, processing payments, maintaining records
• Legal Compliance: Meeting regulatory requirements, food safety documentation
• Improvement: Enhancing our services and website functionality (with your consent)
• Marketing: Sending promotional materials (only with explicit consent)

4. Legal Basis for Processing

Under UK data protection law, we process your personal data based on:

• Contract Performance: Fulfilling our catering services and responding to requests
• Legitimate Interests: Business operations, fraud prevention, service improvement
• Legal Obligation: Compliance with food safety, tax, and other legal requirements
• Consent: Marketing communications and non-essential cookies (where applicable)

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Payment processors for secure transaction handling
• Delivery services for order fulfillment
• IT service providers for website and system maintenance
• Professional advisors (accountants, lawyers) as needed

5.2 Legal Requirements

We may disclose information when required by law, to protect our rights, or in response to legal processes.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Typical retention periods:

• Customer records: 7 years (for tax and accounting purposes)
• Marketing consent: Until withdrawn
• Website analytics: 26 months
• Correspondence: 3 years

7. Your Rights

Under UK data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: For processing based on consent

To exercise these rights, contact us at [email protected].

8. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission (SSL encryption)
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Cookies and Tracking

Our website uses cookies to enhance functionality and user experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

12. International Transfers

We primarily operate within the UK. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated date.

14. Contact Information

For questions about this Privacy Policy or our data practices, contact us:

• Email: [email protected]
• Address: BGIRL'S KITCHEN LTD, 157e Broad Street, Dagenham, England, RM10 9HX
• Company Registration: 12684453

15. Supervisory Authority

If you have concerns about our data handling that we cannot resolve, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF